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AWS Domain and Certificate Instructions

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This page tries to give helpful guidance when setting up a new domain and SSL Certificate in your AWS Account.

New Domain

You'll want the SageWorks Dashboard to have a domain for your companies internal use. Customers will typically use a domain like <company_name>-ml-dashboard.com but you are free to choose any domain you'd like.

Domains are tied to AWS Accounts

When you create a new domain in AWS Route 53, that domain is tied to that AWS Account. You can do a cross account setup for domains but it's a bit more tricky. We recommend that each account where SageWorks gets deployed owns the domain for that Dashboard.

Multiple AWS Accounts

Many customers will have a dev/stage/prod set of AWS accounts, if that the case then the best practice is to make a domain specific to each account. So for instance:

  • The AWS Dev Account gets: <company_name>-ml-dashboard-dev.com
  • The AWS Prod Account gets: <company_name>-ml-dashboard-prod.com.

This means that when you go to that Dashboard it's super obvious which environment your on.

Register the Domain

  • Open Route 53 Console Route 53 Console

  • Register your New Domain

    • Click on Registered domains in the left navigation pane.
    • Click on Register Domain.
    • Enter your desired domain name and check for availability.
    • Follow the prompts to complete the domain registration process.
    • After registration, your domain will be listed under Registered domains.

Request a SSL Certificate from ACM

  1. Open ACM Console: AWS Certificate Manager (ACM) Console

  2. Request a Certificate:

    • Click on Request a certificate.
    • Select Request a public certificate and click Next.

  3. Add Domain Names:

    • Enter the domain name you registered (e.g., yourdomain.com).
    • Add any additional subdomains if needed (e.g., www.yourdomain.com).

  4. Validation Method:

    • Choose DNS validation (recommended).
    • ACM will provide CNAME records that you need to add to your Route 53 hosted zone.

  5. Add Tags (Optional):

    • Add any tags if you want to organize your resources.

  6. Review and Request:

    • Review your request and click Confirm and request.

Adding CNAME Records to Route 53

To complete the domain validation process for your SSL/TLS certificate, you need to add the CNAME records provided by AWS Certificate Manager (ACM) to your Route 53 hosted zone. This step ensures that you own the domain and allows ACM to issue the certificate.

Finding CNAME Record Names and Values

You can find the CNAME record names and values in the AWS Certificate Manager (ACM) console:

  1. Open ACM Console: AWS Certificate Manager (ACM) Console

  2. Select Your Certificate:

    • Click on the certificate that is in the Pending Validation state.

  3. View Domains Section:

    • Under the Domains section, you will see the CNAME record names and values that you need to add to your Route 53 hosted zone.

Adding CName Records to Domain

  1. Open Route 53 Console: Route 53 Console

  2. Select Your Hosted Zone:

    • Find and select the hosted zone for your domain (e.g., yourdomain.com).
    • Click on Create record.

  3. Add the First CNAME Record:

    • For the Record name, enter the name provided by ACM (e.g., _3e8623442477e9eeec.your-domain.com).
    • For the Record type, select CNAME.
    • For the Value, enter the value provided by ACM (e.g., _0908c89646d92.sdgjtdhdhz.acm-validations.aws.) (include the trailing dot).
    • Leave the default settings for TTL.
    • Click on Create records.

  4. Add the Second CNAME Record:

    • Repeat the process for the second CNAME record.
    • For the Record name, enter the second name provided by ACM (e.g., _75cd9364c643caa.www.your-domain.com).
    • For the Record type, select CNAME.
    • For the Value, enter the second value provided by ACM (e.g., _f72f8cff4fb20f4.sdgjhdhz.acm-validations.aws.) (include the trailing dot).
    • Leave the default settings for TTL.
    • Click on Create records.

DNS Propagation and Cert Validation

After adding the CNAME records, these DNS records will propagate through the DNS system and ACM will automatically detect the validation records and validate the domain. This process can take a few minutes or up to an hour.

Certificate States

After requesting a certificate, it will go through the following states:

  • Pending Validation: The initial state after you request a certificate and before you complete the validation process. ACM is waiting for you to prove domain ownership by adding the CNAME records.

  • Issued: This state indicates that the certificate has been successfully validated and issued. You can now use this certificate with your AWS resources.

  • Validation Timed Out: If you do not complete the validation process within a specified period (usually 72 hours), the certificate request times out and enters this state.

  • Revoked: This state indicates that the certificate has been revoked and is no longer valid.

  • Failed: If the validation process fails for any reason, the certificate enters this state.

  • Inactive: This state indicates that the certificate is not currently in use.

The certificate status should obviously be in the Issued state, if not please contact SageWorks Support Team.

Retrieving the Certificate ARN

  1. Open ACM Console:

  2. Check the Status:

    • Once the CNAME records are added, ACM will automatically validate the domain.
    • Refresh the ACM console to see the updated status.
    • The status will change to "Issued" once validation is complete.

  3. Copy the Certificate ARN:

    • Click on your issued certificate.
    • Copy the Amazon Resource Name (ARN) from the certificate details.

You now have the ARN for your certificate, which you can use in your AWS resources such as API Gateway, CloudFront, etc.

AWS Resources